Welcome to Aziza Fashion Dream. We are committed to protecting and respecting your privacy. This policy outlines how we collect, store and process your personal information when you interact with us online or offline.
Introduction
By visiting our website or using our services, you agree to be bound by these Terms of Use & Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website.
We may modify this policy at any time without prior notice. Please review it periodically for changes.
What Information Do We Collect?
We collect information when you interact with us online, by phone, or in store.
Your name, email address, contact number, billing/shipping address.
Order history, wishlist items, your stored measurements (if provided).
Device and browsing details including IP, location, browser type, referral source, page visits (via analytics).
Information collected through browser cookies.
When Do We Collect Your Personal Data?
When you visit or shop on our website.
When you communicate with us via phone, WhatsApp, or email.
When you create an account or place an enquiry.
When you engage with us on social platforms.
When you subscribe to newsletters or promotional emails.
When you submit feedback, reviews or surveys.
How & Why We Use Your Information
We use your personal data for purposes including:
To process orders and deliver products.
To send order confirmations, tracking details, and service updates.
To respond to queries, complaints, or refund requests.
To improve customer experience and product quality.
To offer promotions, discounts, and marketing messages (only with consent).
To comply with legal requirements and regulatory obligations.
Sharing & Disclosures
We may share your information only in the following circumstances:
With logistics partners to ship your products.
With payment gateways during secure processing.
If required to comply with lawful government or court orders.
With trusted third-party service providers who support our business.
Security of Your Information
We use industry-standard SSL encryption to safeguard online transactions and account access. We take all essential precautions to prevent unauthorized access, data misuse, or loss.
While we strive to keep our system safe from malware or hacking attempts, we cannot guarantee 100% security of data transmitted over the internet.
Cookies Policy
Cookies help improve your shopping experience by:
Recognizing your device when you revisit.
Saving your shopping cart preferences.
Tracking browsing behaviour for analytics and website performance.
We use both session and persistent cookies. You can disable cookies in your browser settings, but it may limit the functionality of our website.
Analytics
We use analytics platforms such as Google Analytics to measure website performance, traffic behaviour, and user engagement. Analytics cookies may store certain anonymous identifiers.
Returns & Refunds
All custom hand-embroidered products, gowns, fabrics and accessories are made-to-order and cannot be returned or exchanged except in special cases approved by Aziza Fashion Dream.
Policy Amendments
We reserve the right to update or modify this Privacy Policy at any time. New versions will be posted on the website. Continued use of our services indicates acceptance of these updates.
Contact Us
If you have any queries about this policy, please contact us:
